1. Service must be active

Do not rely on Broadlink Voice for emergency calling until Broadlink confirms that the service, assigned numbers, and 911 capabilities are active. A quoted, ordered, installed, or powered device is not necessarily ready for emergency calling.

2. Registered location

Emergency routing for interconnected digital voice commonly relies on a registered physical location. The customer must provide a complete and accurate location for each applicable number, user, device, site, or dispatchable location as required by the service design.

The customer must update location information before moving equipment, reassigning a number, changing a user’s primary work location, or using service from another site. A location change may require processing time and confirmation. Incorrect or outdated information can delay emergency response or route a call to the wrong emergency communications center.

3. Power, Internet, network, and equipment dependencies

Voice phones, adapters, switches, routers, firewalls, Wi-Fi, local cabling, Internet access, hosted platforms, and premises power may all be part of a call path. Battery backup can reduce some risks but does not guarantee service and must be maintained by the responsible party. Customer network or security changes can also interfere with calling.

4. Nomadic and remote use

Applications and devices that can be used away from a primary site create additional location risk. Users must follow the location-update process provided for the service. The customer is responsible for training authorized users and controlling use from unregistered or unsupported locations.

5. Emergency information and call completion

Depending on the service and location, emergency personnel may receive a callback number and registered location. Information may not reflect a caller’s actual location if records are wrong, service is moved, or a nomadic application is used improperly. Stay on the line, state the emergency and actual location clearly, and do not disconnect until instructed when circumstances allow.

6. Testing and notices

Do not place unnecessary calls to 911. Follow Broadlink’s activation and testing instructions and use any designated non-emergency test process. The customer must distribute required warning labels or notices, obtain required acknowledgements, and inform users of emergency-calling limitations described in the final service materials.

7. Alarm, elevator, fax, modem, medical, and specialty devices

Compatibility with alarm panels, elevator phones, emergency devices, fax machines, modems, point-of-sale terminals, analog devices, TTY equipment, or other specialty systems is not assumed. Those uses require specific written confirmation and may need a separate line, adapter, backup path, or purpose-built service.

8. Number porting and caller identity

Number ports depend on accurate customer records, authorization, eligibility, current-provider processes, and industry timelines. Do not cancel an existing service until the port is confirmed. Caller name, emergency records, directory listings, toll-free routing, and other databases may update on different schedules.

9. Customer planning responsibilities

Customers should maintain written emergency communications and business-continuity plans appropriate to their operations, including backup power, alternate calling methods, mobile service, escalation procedures, current location records, user training, and periodic review. A Broadlink service design does not replace the customer’s safety, emergency, regulatory, or continuity obligations.

10. Final service documents

The final Broadlink Voice service schedule will identify supported emergency-calling features, activation steps, location processes, customer acknowledgements, support channels, and service-specific limitations. This pre-launch notice does not represent that voice or 911 service is active at any location.